Village Volvo Case Study Essay -- Business Analysis Automobile Industr

Village Volvo Case nurture 1. Village Volvo is an independent service operation that provides quality repair service on out of warranty Volvo at reasonable cost. The shop was framing in suburb in the outskirts of the city. Unfortunately, it is non centrally and conveniently laid for all of the customers, however a daily shuttle service is considered, since no alternate transportation is presently available. Village Volvo is based in a new butler building that has four work bays, plus the office, depot and the waiting room. They designed the waiting area with comfortable chairs, with TV rates, coffee, promiscuous drinks, magazines and local newspaper. With 22 years of training and great deal of experience, Volvo is know for their satisfactory service. This operation offers a custom machine service that is not normally available at the local service. They consistently maintain the set schedule for the clients who need a quick routine servi ce, but they resist clients to make appointments for repair of detail problem. For example 3-5 PM on Wednesday and 8-10 AM on Thursday for a quick jobs. They dont do any repairs between 7-8 AM and 5-6 PM. severally appointment is very detailed planned. There is a workman assigned to every client who forget work on the car as well as discussing the problems and concerns of the client. The mechanic has access to the CCVD, history of the file records on each vehicle it services. after(prenominal) the diagnosis made by mechanic the service manager, who is the main strain provides the owner with all the detail cost and the time frame of the repair. Each repair comes with notes for the client of any potention... ...r issue is their post, perhaps I would aim more centralized place for the next Village Volvo shop. Finally, due to its location and no alternate transportation offered maybe they could think of something like a family package or little entertaining service for the kids. Many parents or single parents may consider and miss their car errands on the weekends, when on that point is no school. The ideal situation would be to drop off the car and have a little time to play or vex the kid in the car school where the children can drive a little plastic cars, learn the road rules and the signs, play the bus/ car/ gas stationetc. The kids would love it and parents can easily run the errands with their children and spend some more time together. This way the Village Volvo would by all odds differentiate from Volvo dealers.